Refund and Cancellation Policy

Transaction Cancellation

Once an amount is debited from your credit/debit card or Bank account, and the same value is reflected in your ID, there is no cancellation or refund allowed for such transactions. However, if in a transaction performed by you on the NFT Platform, money has been debited from your card or bank account and a value is not reflected in your ID within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to our support e-mail address mentioned on the 'Contact Us' page. Please include in the e-mail the following details: value, transaction date and request number.

Refund Process

If it is found that money was debited to your credit/debit card or bank account without crediting the value, then you will be refunded the money within 21 working days from the date of receipt of your e-mail. All refunds will be credited back to the original payment method.

No Refund Policy

All sales / Bill Payments are final with no refund or exchange allowed.

Customer Responsibility

Customer / Agent are responsible for the mobile number, DTH account number, utility consumer number, bank account number and details for Purchases / Bill Payments and all charges that result from those Purchases / Bill Payments. NFT is not responsible for any Purchases / Bill payments for an incorrect mobile number, DTH account number, utility identification number, or bank account number.

Failed Transactions

However, if in a transaction performed by Customer on the Site, money has been charged to their card or bank account and a Purchase / Bill Payment are not successful within 72 hours of their completion of the transaction, then Customer may inform us by sending an email to our support email address mentioned on the Contact Us page.

Required Information for Refund Claims

Please include in the email the following details:

• ✓The mobile number / DTH account number / Utility consumer number / bank account
• ✓Operator name
• ✓Transaction value
• ✓Transaction date
• ✓Order Number

Refund Timeline

Instant shall investigate the incident and if it is found that money was debited to your credit/debit card or bank account without credit of the value, then you will be refunded the money within 21 working days from the date of receipt of your e-mail. All refunds will be credited to the original mode of payment.